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Medical Services Direct
sales@medicalservicesdirect.com
Call : 877.572.0739
Call : 877.572.0739
Our Typical Customers
What size facilities can you support?
What is the typical user profile?
Can you provide partial medical transcription support?
Getting Started
How do I sign up?
How do I initiate activation of a new account?
How long does it take to get started?
Is there a trial period?
How long does it take to install the software?
Dictation
What kinds of input devices are supported for dictation?
Medical Transcription Reports
What are the formats for transcribed files?
If there is a problem with the report, who fixes it?
Quality
How do you ensure accurate reports?
Who does the quality reviews?
What is the multi-level review process?
Who determines if a medical transcription is sufficiently accurate?
What factors can limit the ability to deliver error free reports?
Transcription Turnaround
What is the standard turnaround?
Is STAT turnaround offered?
Cost
What are the pricing options?
What is the advantage of per-line pricing?
What is the definition of one line?
Why is it difficult to compare per-line pricing methods?
Is there a setup fee?
Do you support and follow the MTIA billing principles?
HIPAA Compliance
Are you HIPAA compliant?
Why should I care about HIPAA?
File Archive
How long are files stored?
How are archived files accessed?
Customer Support
Can I get help getting started?
What does your Customer Support staff do?
________________________________________
Our Typical Customers
What size facilities can you support?
We provide medical transcription services to a wide range of practices and organizations, from single physician
offices and small clinics through physician groups and large hospitals. There is no minimum number of doctors
required to sign up for our service. Our service also scales well for large organizations.
What is the typical user profile?
We provide services to physicians of all kinds, examples include Cardiologists, Internal Medicine Specialists,
Surgeons, Chiropractors, Pathologists and more...
Can you provide partial medical transcription support?
Yes. In fact, we encourage any physician group or facility to consider using we as a back up to an existing service or
for overflow activity resulting from vacation, illness, or shortage of staff. Ours is an excellent solution to balance your
staffing needs. Of course, we can also provide a full medical transcription solution; the choice is yours.
Getting Started
How do I sign up?
Contact us, Sales, via email or phone 800-123-1234.
How do I initiate activation of a new account?
A customer's activation is put in process by contacting us at 800-123-1234.
How long does it take to get started?
Our services usually can be implemented within 24-48 hours of the time the client activation form is completed and
faxed to us.
Is there a trial period?
A customer may try the our service free for first 500 lines.
How long does it take to install the software?
Software installation takes under ten minutes. It is a simple process.
Dictation
What kinds of input devices are supported for dictation?
Our medical transcription solution supports digital recorder such as Olympus DS-2000, Olympus DS-2330, or
Olympus DS-3000 Digital Voice Recorder. Other Olympus recorders are also compatible.
Medical Transcription Reports
What are the formats for transcribed files?
Reports are returned in Microsoft Word format files, making them editable and searchable.
If there is a problem with the report, who fixes it?
If there is a problem with the accuracy of a report, clients can choose to have us fix it. Since reports are in a
standard format, they are editable and some clients choose to modify reports themselves.
Quality
How do you ensure accurate reports?
We take the time to understand what is important to each of our customers and have a company wide commitment
in delivering highly accurate medical transcription documents. Quality, as truly considered, is cornerstone of success for any business and it is given highest level of focus. Key of our success in North America is consistently managing high standards of quality. We ensure that several years of experienced staff is engaged in the process. All the transcriptions undergo rigorous quality checks of different levels, approved at senior level before delivered to doctors. Personalized attention and supervision for individual accounts reinforces quality assurance and document delivery. We truly believe that quality control department is an integral part of the process and any compromise to it is just not acceptable. We understand that when we deliver accurate reports, you spend less time on them and can get on with your business.
Who does the quality reviews?
Our quality assurance editors are all our employees. The review process is never sub-contracted out.
What is the multi-level review process?
A medical transcription document goes through up to three levels of review. If a report is found to have errors, they
are corrected and a second review occurs. If a report is found to still have errors or contains anything the second
level editor is uncomfortable with, then it must go to the level three review process. Only after being approved by the
level three reviewer will the report be made available for delivery.
Reports, once they pass the above quality review, are also subject to random sampling throughout the day. The
percentage subject to random sampling is set in the contract.
Quality assurance is given serious consideration and we believe in an industry leading quality control process.
Who determines if a medical transcription is sufficiently accurate?
The client. If you are not satisfied, regardless of the metric accuracy, then we are not satisfied and we will correct
the problem.
What factors can limit the ability to deliver error free reports?
While we always strive to deliver a fully accurate transcription, there are factors that make it difficult for any
transcriptionist to get the report 100% accurate. The quality of the output (report) is limited by the quality of the input
(dictation). This is why we recommend the Olympus Digital Recorder, which has excellent sound quality. Dictations
that are too rapid or have a strong accent can also pose difficulties.
Transcription Turnaround
What is the standard turnaround?
Medical transcription service generally delivers overnight turnaround, with twenty four (24) hour turnaround
guaranteed.
Is STAT turnaround offered?
Yes, we do offer STAT service. Please call us for more details.
Cost
What are the pricing options?
We offer the traditional pricing option of cost per line.
What is the advantage of per-line pricing?
Familiarity. This is the traditional way of paying for medical transcription. It is most appropriate for customers who
use the medical transcription service to handle in-house transcription overflow or to augment another service.
What is the definition of one line?
A line is defined as 65 characters, including spaces and special characters.
Why is it difficult to compare per-line pricing methods?
Historically there have been many definitions of lines. Lines can be visible lines or can consist of some number of
characters. A given amount of text occupies a varying number of lines when the text font size is changed or when the
page's margins change. There is no standard number of characters per line. There are also various ways of
counting characters, with some characters being counted twice to reflect formatting (boldface, italics, etc.)
Is there a setup fee?
No, we believe in long term relationship and customer satisfaction.
Do you support and follow the MTIA billing principles?
Yes.
HIPAA Compliance
Are you HIPAA compliant?
We meet all HIPAA privacy and security requirements. It is verified on the Internet with Verisign®. File transmission
uses 128 bit triple-DES encryption over an SSL connection. Every modification and access of the report is tracked.
(See also, our HIPAA discussion.)
Why should I care about HIPAA?
Assuming you represent a healthcare organization that handles anything electronically, even one bill, you have no
choice. It's required by law. Having said that, the general concept of preserving patient privacy and ensuring the
secure retention of records is undoubtedly the right thing to do. The movement to electronic records that HIPAA
strives to encourage and protect, offers other benefits as well. These include making it easier for physicians to
access patient information and making it easier to track activities for insurance and litigation purposes.
File Archive
How long are files stored?
Voice dictation files are stored for 30 days. Transcribed files are available and stored on-line for two years and are
stored off-line for an additional eight years.
How are archived files accessed?
On-line transcribed files are accessed using the standard software. Off-line, archived files can be requested by
contacting customer support.
Customer Support
Can I get help getting started?
Absolutely. We can help with software installation and training.
We are a service oriented organization and we want our medical transcription service to be
extremely easy and trouble free for our clients.
What does your Customer Support staff do?
Our friendly, service-oriented professionals are there to assist you with account activation, software installation, and
technical and support questions. We understand that sending and retrieving transcribed reports is critical to daily
operations, and are there to help quickly resolve any technical and functional issues that may arise.
What size facilities can you support?
What is the typical user profile?
Can you provide partial medical transcription support?
Getting Started
How do I sign up?
How do I initiate activation of a new account?
How long does it take to get started?
Is there a trial period?
How long does it take to install the software?
Dictation
What kinds of input devices are supported for dictation?
Medical Transcription Reports
What are the formats for transcribed files?
If there is a problem with the report, who fixes it?
Quality
How do you ensure accurate reports?
Who does the quality reviews?
What is the multi-level review process?
Who determines if a medical transcription is sufficiently accurate?
What factors can limit the ability to deliver error free reports?
Transcription Turnaround
What is the standard turnaround?
Is STAT turnaround offered?
Cost
What are the pricing options?
What is the advantage of per-line pricing?
What is the definition of one line?
Why is it difficult to compare per-line pricing methods?
Is there a setup fee?
Do you support and follow the MTIA billing principles?
HIPAA Compliance
Are you HIPAA compliant?
Why should I care about HIPAA?
File Archive
How long are files stored?
How are archived files accessed?
Customer Support
Can I get help getting started?
What does your Customer Support staff do?
________________________________________
Our Typical Customers
What size facilities can you support?
We provide medical transcription services to a wide range of practices and organizations, from single physician
offices and small clinics through physician groups and large hospitals. There is no minimum number of doctors
required to sign up for our service. Our service also scales well for large organizations.
What is the typical user profile?
We provide services to physicians of all kinds, examples include Cardiologists, Internal Medicine Specialists,
Surgeons, Chiropractors, Pathologists and more...
Can you provide partial medical transcription support?
Yes. In fact, we encourage any physician group or facility to consider using we as a back up to an existing service or
for overflow activity resulting from vacation, illness, or shortage of staff. Ours is an excellent solution to balance your
staffing needs. Of course, we can also provide a full medical transcription solution; the choice is yours.
Getting Started
How do I sign up?
Contact us, Sales, via email or phone 800-123-1234.
How do I initiate activation of a new account?
A customer's activation is put in process by contacting us at 800-123-1234.
How long does it take to get started?
Our services usually can be implemented within 24-48 hours of the time the client activation form is completed and
faxed to us.
Is there a trial period?
A customer may try the our service free for first 500 lines.
How long does it take to install the software?
Software installation takes under ten minutes. It is a simple process.
Dictation
What kinds of input devices are supported for dictation?
Our medical transcription solution supports digital recorder such as Olympus DS-2000, Olympus DS-2330, or
Olympus DS-3000 Digital Voice Recorder. Other Olympus recorders are also compatible.
Medical Transcription Reports
What are the formats for transcribed files?
Reports are returned in Microsoft Word format files, making them editable and searchable.
If there is a problem with the report, who fixes it?
If there is a problem with the accuracy of a report, clients can choose to have us fix it. Since reports are in a
standard format, they are editable and some clients choose to modify reports themselves.
Quality
How do you ensure accurate reports?
We take the time to understand what is important to each of our customers and have a company wide commitment
in delivering highly accurate medical transcription documents. Quality, as truly considered, is cornerstone of success for any business and it is given highest level of focus. Key of our success in North America is consistently managing high standards of quality. We ensure that several years of experienced staff is engaged in the process. All the transcriptions undergo rigorous quality checks of different levels, approved at senior level before delivered to doctors. Personalized attention and supervision for individual accounts reinforces quality assurance and document delivery. We truly believe that quality control department is an integral part of the process and any compromise to it is just not acceptable. We understand that when we deliver accurate reports, you spend less time on them and can get on with your business.
Who does the quality reviews?
Our quality assurance editors are all our employees. The review process is never sub-contracted out.
What is the multi-level review process?
A medical transcription document goes through up to three levels of review. If a report is found to have errors, they
are corrected and a second review occurs. If a report is found to still have errors or contains anything the second
level editor is uncomfortable with, then it must go to the level three review process. Only after being approved by the
level three reviewer will the report be made available for delivery.
Reports, once they pass the above quality review, are also subject to random sampling throughout the day. The
percentage subject to random sampling is set in the contract.
Quality assurance is given serious consideration and we believe in an industry leading quality control process.
Who determines if a medical transcription is sufficiently accurate?
The client. If you are not satisfied, regardless of the metric accuracy, then we are not satisfied and we will correct
the problem.
What factors can limit the ability to deliver error free reports?
While we always strive to deliver a fully accurate transcription, there are factors that make it difficult for any
transcriptionist to get the report 100% accurate. The quality of the output (report) is limited by the quality of the input
(dictation). This is why we recommend the Olympus Digital Recorder, which has excellent sound quality. Dictations
that are too rapid or have a strong accent can also pose difficulties.
Transcription Turnaround
What is the standard turnaround?
Medical transcription service generally delivers overnight turnaround, with twenty four (24) hour turnaround
guaranteed.
Is STAT turnaround offered?
Yes, we do offer STAT service. Please call us for more details.
Cost
What are the pricing options?
We offer the traditional pricing option of cost per line.
What is the advantage of per-line pricing?
Familiarity. This is the traditional way of paying for medical transcription. It is most appropriate for customers who
use the medical transcription service to handle in-house transcription overflow or to augment another service.
What is the definition of one line?
A line is defined as 65 characters, including spaces and special characters.
Why is it difficult to compare per-line pricing methods?
Historically there have been many definitions of lines. Lines can be visible lines or can consist of some number of
characters. A given amount of text occupies a varying number of lines when the text font size is changed or when the
page's margins change. There is no standard number of characters per line. There are also various ways of
counting characters, with some characters being counted twice to reflect formatting (boldface, italics, etc.)
Is there a setup fee?
No, we believe in long term relationship and customer satisfaction.
Do you support and follow the MTIA billing principles?
Yes.
HIPAA Compliance
Are you HIPAA compliant?
We meet all HIPAA privacy and security requirements. It is verified on the Internet with Verisign®. File transmission
uses 128 bit triple-DES encryption over an SSL connection. Every modification and access of the report is tracked.
(See also, our HIPAA discussion.)
Why should I care about HIPAA?
Assuming you represent a healthcare organization that handles anything electronically, even one bill, you have no
choice. It's required by law. Having said that, the general concept of preserving patient privacy and ensuring the
secure retention of records is undoubtedly the right thing to do. The movement to electronic records that HIPAA
strives to encourage and protect, offers other benefits as well. These include making it easier for physicians to
access patient information and making it easier to track activities for insurance and litigation purposes.
File Archive
How long are files stored?
Voice dictation files are stored for 30 days. Transcribed files are available and stored on-line for two years and are
stored off-line for an additional eight years.
How are archived files accessed?
On-line transcribed files are accessed using the standard software. Off-line, archived files can be requested by
contacting customer support.
Customer Support
Can I get help getting started?
Absolutely. We can help with software installation and training.
We are a service oriented organization and we want our medical transcription service to be
extremely easy and trouble free for our clients.
What does your Customer Support staff do?
Our friendly, service-oriented professionals are there to assist you with account activation, software installation, and
technical and support questions. We understand that sending and retrieving transcribed reports is critical to daily
operations, and are there to help quickly resolve any technical and functional issues that may arise.